What Good Looks Like: Ownership
If your team keeps asking who was supposed to do that, you are not behind and you are not alone. It is one of the most common things a growing organization runs into, and it is rarely about effort
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Ownership is the Variable Nobody Names
When the room does not know who owns something, the comfortable move is to talk about the tool. Naming the owner does three things: it tells the owner this is theirs, it tells everyone else it is not theirs, and it tells the system what to optimize for.
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Who Owns What
By the time the wall was full, more than a third of the sticky notes had nobody’s name on them. The work was happening; the accountability was not. Each departure leaves a quiet residue: the work the person was doing that was not in their job description, and the assumptions about who would do it next.
