What Good Looks Like: SOPs
If you have grown fast and almost nothing is written down, you are not behind and you are not alone. It is one of the most common things a growing team runs into, and it is rarely a discipline problem.
-
-
What you are Buying When you Document a Process
The documents were written to be complete rather than to be used, and those are different goals. A process written to be followed offloads the knowledge it describes. A process written to be complete just describes it, expensively.
-
SOPs that Hold
Three versions of the same document sat in a shared drive, all contradicting each other, none updated since the person who wrote them left. A procedure written by one person, signed off by no one, never tested by a second pair of hands is not documentation. It is a liability dressed as one.
