SOPs THAT HOLD
Your SOPs are probably in a folder no one opens
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THE CRM UNDERNEATH
The CRM you have is probably doing about a third of the work you bought it to do
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AI WITHOUT A WORKFLOW
Ninety-two percent of nonprofits are using AI. Four percent have built a workflow.
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WHO OWNS WHAT
Half the work in your org is owned by no one and assumed by everyone
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JOY AS AN ECONOMIC METRIC
We have spent decades measuring the wrong things. Utilization rates. Headcount. Hours logged. These tell us how much effort went in. They say nothing about whether the system is working.
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GIVING TUESDAY EVE
Every fall, organizations ask whether they should participate in Giving Tuesday.
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